Booking Conditions

These booking conditions set out the basis upon which rental reservations are accepted by Icon Promoción y Gestión Inmobiliaria S. L. (C.I.F Nº B-84690742), hereinafter referred to as ICON:

1. CONTRACT

If you make a booking with ICON, a binding contract will come into existence when we issue and send you a written Confirmation of Booking. Your contract with us will be governed by Spanish law and subject to the jurisdiction of the Spanish courts of law. The contract is made with the person named on the Confirmation of Booking, who must be over 18, and who is deemed responsible for informing all members of the party about all matters relating to the rental.

2. PAYMENT

Bookings will be confirmed on receipt of the appropriate deposit payment (or sent proof of transfer thereof). Upon receipt of the appropriate deposit payment, a Confirmation of Booking will be issued by ICON detailing the total cost of the rental, the amount paid and how much remains to be paid (the final payment). The final payment must be paid 15 days before commencement of the holiday. If it is not paid on time we reserve the right to cancel the booking, and retain the deposit.

3. CANCELLATION

Any cancellation must be notified to us in writing (this includes e-mail) by the person who has contracted the rental. If such notification is received more than 30 days before the rental commencement date, the client will receive full refund of the deposit. (deducting any bank transfer commission). Otherwise, the following charges apply, which are based on the expenses and charges suffered by us as a result of cancellation: 29 or less days before, the deposit will be retained by us; 6 or less days before, 75% of the total cost of the rental.

It may very occasionally be necessary for ICON to cancel rentals. In such an event we will offer the client either another property rental of equivalent standard (subject to availability) or full refund of all monies paid.

4. AMENDMENTS

If the client wishes to alter or amend the booking, we will always do our best to comply with the request. However, changes of property or activity or the dates thereof may be treated as cancellations and amendments may be subject to additional charges. Occasionally a change may have to be made by us to confirmed arrangements after a booking has been made. If a major change becomes necessary which we consider could seriously affect the enjoyment of the rental, we will give the client the option of accepting the changed arrangements, or accepting from us a property rental of equivalent standard or a cancellation of the holiday with full refund of all monies paid.

5. PARTY SIZE

Under no circumstances may more than the maximum number of persons (including children) as stated in the property description occupy a property, except by prior written agreement with us. Failure to observe this condition is deemed to constitute a cancellation of the booking by the client and ICON and property owners reserve the right to refuse admittance or terminate the booking and apply the appropriate cancellation charges. Clients wishing to bring pets must ask prior permission as domestic animals are not allowed at many properties.

6. RESPONSIBILITIES

We have taken all reasonable measures to make sure that the property rentals offered on this web site have been properly arranged and that the suppliers of the services included maintain reasonable standards. However, ICON acts only as an agent and cannot be held responsible for the actions of carriers, property owners, providers or organisers of activities and courses. We are specifically not responsible for events outside our reasonable control or if there has been no fault by ICON. Nevertheless, we will always endeavour to immediately rectify any cause for dissatisfaction during your stay whenever you notify us (See "Complaints" below).

The client is responsible for any property occupied and is expected to take reasonable care of it and to leave it in a clean and tidy condition. Any damages are the responsibility of the client, and their cost shall be refundable on demand.

7. SECURITY DEPOSITS

At some properties a security deposit is required and this will be notified to client before confirmation. We reserve the right to deduct any related charges from this deposit if items are broken or need to be replaced, or if the property is left in an unreasonable state and extra cleaning is necessary. Otherwise the deposit is refunded in full to the clients when leaving the property. Clients are kindly requested to replace breakages prior to departure.

8. HEALTH

While personal insurance for accident, illness and injury is highly recommended, European Union nationals please note that national health service is provided to them free of charge in Spain. They should bring with them an "E111" form to be able to legally claim this service. In the UK this form is available from Post Offices.

9. COMPLAINTS

We do not wish to have dissatisfied customers but in the event that the client is not entirely satisfied with the service offered, he or she should contact our office in the first instance. This will give us an opportunity to put matters right during your stay. If the problem cannot be resolved during the rental period, the client should contact us in writing within 14 days of returning from holiday and we will do our best to resolve the matter.

10. LIABILITY

We cannot be held liable to accept responsibility for death, bodily injury or illness on rental period unless it is proved that it is due to the negligence of our employees and brought to our attention in writing within three months of your return from holiday.

11. PRIVACY STATEMENT

This statement relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such.

12. LAW & JURISDICTION

These conditions and terms of contract and all matters arising there from, are subject to Spanish Law and to the jurisdiction of the Spanish courts.